Customer Service Committee

Pramit Jhaveri is an Independent Director at Bajaj Finance Limited. He presently acts as advisor and mentor to start ups, corporates and family offices. He is Senior Advisor to Premji Invest and PJT Partners and an Independent Director on the Boards of Bajaj Finance, Bajaj Finserv and Larsen & Toubro. Prior to his current activities, Pramit was Vice Chairman - Banking, Asia Pacific Citi. He served as Chief Executive Officer of Citibank India from 2010 to 2019. He retired from Citibank in November 2019 after a distinguished career in banking of 32 years, having joined the firm as a 23 year old in 1987.

Pramit serves as a Trustee on the Board of several philanthropic, non-profit entities in India. These include: Tata Trusts, which is amongst India’s oldest and most pre-eminent philanthropic institutions; Pratham Education Foundation, an NGO dedicated to the quality education of underprivileged children; the World Monuments Fund India, an organisation involved in conserving and preserving India’s architectural heritage; CSMVS, one of the premier art and history museums in India; the Museum of Art and Photography (MAP), a new private art museum based in Bangalore and the University of Rochester, New York.

Pramit is also an investor in and mentor to several exciting Fintech companies in India. These include KreditBee, Mintifi, Jai Kisan and CorpCare Solutions.

Pramit has a Bachelor of Commerce degree from Sydenham College, Mumbai University and an MBA from the Simon School of Business, University of Rochester. He is an avid tennis player, a keen follower of cricket and soccer and a long standing collector of Indian contemporary art.

Naushad Forbes, born on 13 May 1960, is a Non-Executive and Independent Director of our Company. He is the Co-chairman of Forbes Marshall, India's leading process and energy efficiency company. He was an occasional lecturer and consulting professor at Stanford University from 1987 to 2004, where he developed courses on technology in newly industrialising countries. He received his Bachelor, Masters and PhD degrees from Stanford University.

He is on the board of several educational institutions and public companies and Chairman of the Centre for Technology, Innovation and Economic Research, Pune. He has long been an active member of CII and has, at various times, chaired the National Committees on Higher Education, Innovation, Technology and International Business. He was President of CII for 2016–17. He is a founding member of Nayanta University, a full service university opening in 2024, spearheaded by CII.

His book, The Struggle and the Promise: Restoring India’s Potential, was published by HarperCollins in 2022.

Rajeev Jain is the Managing Director and a member of the executive management team of Bajaj Finance Limited. Charting an ambitious growth trajectory for the company, Rajeev has transformed it from a captive auto financing company into one of India’s largest and most diversified NBFC companies.

Rajeev joined Bajaj Finance Limited in 2007 as the CEO. Since then, he has been leading the company towards a ‘new way of doing business’ by envisaging it as an omnipresent financial services company that enables customers to engage, transact, and get serviced seamlessly – online and offline.

An unwavering champion of innovation and disruptive ideas, Rajeev harnessed the power of digital technologies to deliver faster solutions and seamless experiences for customers amidst a rapidly evolving digital landscape.

Rajeev is an industry veteran with nearly three decades of stellar experience managing diverse consumer lending businesses, including auto loans, durable loans, personal loans, and credit cards. He has spent a decade and a half with Bajaj Finance Limited, driving long-term, profitable businesses and large-scale digital transformations to create long-term value for shareholders.

Before Bajaj Finance, he worked with GE, American Express, and AIG.

Rajeev holds a Bachelor’s degree in Commerce from the American College in Madurai and a Management degree from the T.A. Pai Management Institute, Manipal.

Sanjiv Bajaj is the Member of Bajaj Finance Limited and Member and Managing Director of Bajaj Finserv Limited, the holding company of the financial services businesses of theBajaj Group, one of India’s oldest and largest conglomerates, with consolidated revenue of over ₹ 1,10,383 crore ($ 13.30 billion) and consolidated profit after tax of over ₹ 8,148 crore ($982 million) for FY2023-24.

Under his leadership, Bajaj Finserv Limited has emerged as one of India’s leading diversified financial services companies with solutions across lending, life insurance, general insuranceand investments. With a consumer-first, digital approach and a culture focused on innovation, he has reshaped digital consumer financing in India.

Sanjiv is on the board of his group operating companies as the Chairman of Maharashtra Scooters Limited, Bajaj Finserv Asset Management, Bajaj Housing Finance Limited and the two insurance subsidiaries, i.e., Bajaj Allianz Life Insurance Company Limited and Bajaj Allianz General Insurance Company Limited. He is also the Managing Director of Bajaj
Holdings & Investment Limited (since 2012) and serves as a non-executive director at Bajaj Auto Limited.

Sanjiv was the President of the Confederation of Indian Industry (CII), FY 2022-23. He was a member of the Steering Committee appointed by the Government of India for B20 as part of India’s G20 Presidency FY 2022-23.

Sanjiv is an alumnus of the Harvard Business School, USA. He is a member of the Board of the Indian School of Business (ISB), a member of the International Advisory Board (IAB) of Allianz SE, and the Regional Stewardship Board for India and South Asia 2019-2020 of the World Economic Forum. Over the years, he has received several prestigious honours for his contribution to the financial services space, including:

• AIMA-JRD Tata Corporate Leadership Award for the Year 2023
  The Lakshmipat Singhania IIM Lucknow National Leadership
  Award, 2023, received from the Hon’ble President of India Smt.
  Droupadi Murmu
• AIMA’s Transformational Business Leader 2023
• AIMA’s Entrepreneur of the year 2019
• Economic Times Business Leader of the year 2018
• Financial Express Best Banker of the year 2017
• Ernst & Young Entrepreneur of the year in 2017
• Transformational Leader award at the 5th Asia Business Responsibility Summit in 2017
• Business World’s Most Valuable CEOs in India for 2015 and 2016
  

Sanjiv has a Bachelor’s degree in Mechanical Engineering from the University of Pune, a Master’s degree in Manufacturing Systems Engineering from the University of Warwick, UK, and a Master’s degree in Business Administration from the Harvard Business School, USA. He lives in Pune, Maharashtra, with his wife, Shefali and their two children.